terms and conditions
What’s the process of the order?
We get your order via the website, and you should get an automated confirmation (please check your junk mail if you don’t have it).
If we have any questions, we’ll get in touch over the next few days to check the details.
It usually takes 6 days for an order to finish the drawing and design, then we will send you a soft copy to review it.
If you don’t have any edits or notes we will ask you to confirm printing then you will receive your order after one day from your confirmation.
Note: we don’t accept any edits after print confirmation.
What’s our return policy?
We’re sorry, but we don’t accept returns unless an item is faulty or incorrect, This is because each item is custom printed to order.
If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know.
Please get in touch within two weeks of getting your order.
How do I make an order?
- Website: Kindly visit our products page and choose your product.
- Phone or Whatsapp: +201000305451.
- Our Booth: CityStars Mall Phase one: Second floor beside pull and bear and Starbucks coffee. Phase two: Second floor beside Lacoste and Starbucks coffee.
Delivery
- We deliver your order anywhere in the world.
- The price of the product does not include the delivery fee, We calculate the fees according to your location and the weight of the product and we inform you about it before shipping, or you can receive it from our branches for free.
- Note: If your location is outside Egypt, customs duties may be imposed according to the law of your country.
Come Visit us!
+201000305451
info@theartshopbrand.com
City Star Mall – Second Floor Beside Starbucks Coffee
Open 10am-10pm
Every Day